Applies to purchases made through shop.oumislegacy.com.

At Oumi's Legacy, our food and experiences are prepared with care, often specifically for each order or booking. Because our offerings include perishable food, made-to-order meals, workshops, and personalized services, return and refund terms vary by what you purchase.

Oumi's Delights — Moroccan Pastries

Freshly prepared, perishable food. We cannot accept returns once an order has been collected or delivered.

If your order is incorrect, damaged, or has a genuine quality issue, contact us within 24 hours of pickup or delivery with your order number and a photo. Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund.

We generally cannot refund:

  • Items substantially consumed
  • Issues from improper storage or handling after pickup/delivery
  • A change of mind after preparation
  • An order not collected during the agreed pickup window

If you need to cancel or change an order before it's been prepared, contact us as early as possible — we'll accommodate where we can, but this may not be possible once preparation has begun.

Oumi's Flavors — Made-to-Order Meals

Made to order, perishable. Cannot be returned once collected or delivered.

Before the order cutoff, you may cancel your order for a full refund.

After the cutoff, orders are normally not refundable, since purchasing and preparation for that production cycle may already be underway.

Same reporting window, process, and exclusions as Delights above for incorrect, damaged, or quality-issue orders.

Oumi's Private Chef, Oumi's Atelier, and Oumi's Catering

These are booked experiences, not shipped products, each governed by their own Booking Details & Terms page:

This policy does not restate those terms.

Changes to Guest Counts or Orders

Changes to a confirmed quantity, menu, or guest count follow the deadlines in the relevant booking terms. Reducing an order after ingredients or labor have been committed may not produce a corresponding refund.

Allergies and Dietary Requirements

You're responsible for disclosing known allergies or dietary needs when ordering or booking. Our kitchen may handle common allergens and isn't allergen-free unless expressly stated. We generally cannot provide a refund for an allergy or dietary restriction that was not disclosed or reviewed before the order was placed.

Missed Pickups and No-Shows

A missed pickup or a no-show at a booked experience doesn't automatically entitle you to a refund. Contact us as soon as possible if an emergency prevents pickup or attendance — we review exceptional circumstances individually.

Refund Processing

Refunds return to your original payment method. Timing after we issue it depends on your bank or card issuer.

Our Right to Cancel

We may cancel an order or booking where fulfillment becomes impossible — ingredient availability, illness, venue issues, unsafe conditions, severe weather, or other circumstances beyond our reasonable control. Where we cancel and can't offer a suitable alternative, any amount paid is refunded.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Contact Us

By email, with your order number and, where relevant, a photo.